Refund policy

Luxeora Shop – 14-Day Return Policy

At Luxeora Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return within 14 days of receiving your order.

Return Eligibility

  • Return requests must be submitted within 14 days of delivery.

  • Items must be unused, unworn, and in their original condition.

  • Products should be returned with their original packaging, tags, accessories, and any included documentation.

  • For hygiene and safety reasons, opened or used perfumes, cosmetics, and personal-care products may not be eligible for return.

  • Items damaged, altered, or used after delivery may be refused.

Return Shipping

The buyer is responsible for all return shipping costs. Luxeora Shop does not cover the cost of shipping an item back unless the item received was incorrect or arrived damaged due to our error.

We recommend using a tracked shipping service, as Luxeora Shop is not responsible for returns that are lost or damaged during transit.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method.

Original shipping charges, if any, are generally non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with your order details and photos of the item and packaging. We will review the issue and provide an appropriate resolution.

How to Start a Return

To request a return, please contact Luxeora Shop Customer Support within 14 days of receiving your order. Include your order number and reason for the return. Do not send an item back before receiving return instructions.

Luxeora Shop reserves the right to refuse returns that do not meet the requirements outlined in this policy.